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Author page: Sloane Mercer

When Luxury Retail Becomes a Hotel: Inside Bloomingdale’s Ritz-Carlton Experiment

Bloomingdale's flirtation with Ritz-Carlton-style service isn't about turning a department store into an actual hotel. It's about something more subtle and, in many ways, more consequential: luxury retail borrowing the operating philosophy of five-star hospitality — anticipatory service, personal concierges, seamless follow-through — and applying it to the act of shopping itself. The short answer…

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